Our Promise to You
Your satisfaction is our number one priority. From the time you place an order, to the production and delivery of your product, MCRL Overseas Group is focused on exceeding your expectations. There are many moving parts involved in even the most straightforward order. We excel in juggling these and ensuring every material that makes up your product is top quality. The MCRL team has built a solid reputation in the industry as evidenced by the percentage of repeat business and referrals from our customers.
No Fine Print
Since we handle a broad range of products and every project is different, we create a custom sign-off document for every client outlining expectations and guarantees that include such things as:
This is not a precise science. We believe in providing physical samples of your product to review before placing a final order. We do this because colors produced by the offset printing process can sometimes be slightly different from your mock up or what you envisioned on your monitor and personal copies.
The team at MCRL Overseas Group has an eagle eye and catches 99.9% of all technical printing issues (non-creative issues). However, we do require your final approval on product specifications to guarantee your satisfaction.
The MCRL Overseas team will provide you with an expected delivery date for your project. However, unforeseen things such as weather, port conditions, and random customs inspections prevent us from guaranteeing an exact delivery date for standard shipments. For expedited shipments, we use an upgraded class of shipping that guarantees a delivery date, for an additional fee. In this case, your MCRL customer care expert will provide you with a custom quote and timeline.
A common concern of China-made products is safety. At MCRL we take product safety very seriously. We work hard to ensure the safety of all our products, especially in our children’s products: books, toys, packaging, etc. We meet or exceed the stringent quality and safety standards of Disney, Amazon and Walmart and have third party inspectors vet, audit and approve both our products and facilities for compliance. These extensive checks ensure your products are produced ethically and with the highest quality standards in the industry.
If we can meet the environmental and project requirements of some of the world’s largest clients, including Disney and Walmart, we can handle your printing, product sourcing, promotional and packaging projects too.
MCRL Overseas Group regularly meets with and conducts reviews of our partner network to ensure they are maintaining our standards and commitment to: